Date and time: 2025.01.30, 5pm CET
Ponentes:
- David López Recio, GnerativeAI | AI leader - MAPFRE
Abstract:
This presentation will show how MAPFRE and MAWDY have implemented a Generative AI solution to speed up the response to clients requiring assistance abroad. The need, technological approach and how MAPFRE inserts the necessary controls to ensure the implementation of a Responsible and robust AI will be explained. In addition, the impact on the reduction of response times and the improvement in customer satisfaction will be analyzed, highlighting the importance of these technologies in the future of customer service and user experience. This solution has been recognized in the prestigious CIONET awards as the best AI solution of the year.Bio:
David López Recio leads the AI division at MAPFRE, where he is responsible for the implementation of Foundational models, Generative AI, Computer Vision and Natural Language Processing, among other technologies.
Zoom
Zoom link (mandatory registration): https://zoom.us/webinar/register/WN_VoHvvR0fRhGehMgZ5kXlSw
